Support for Personal Development and Career Building

The skills required of temporary staff continue to change along with the needs of our clients. Many temporary staff too wish to personally develop in order to realize their desired career and increase their value, and it is necessary for us to support each and every worker in their personal development journey.

To help temporary staff achieve their desired careers, we proactively invest in human resource development to support the necessary knowledge enhancement and skill development, and work to implement educational measures and visualize skills.

PERSOL TEMPSTAFF operates a program in which temporary staff members currently on job assignment provide information on what they value in their work and the skills they wish to improve. This enables us to understand each individual's aspirations and provide tailored support toward their future career goals. In addition, from the fiscal year ended March 2025, comments from evaluations by the employer are shared with temporary staff members. Specific feedback from our clients encourages our temporary staff, provides valuable advice, and motivates them to further develop their abilities and career.

PERSOL TEMPSTAFF has joined the “Code; Without Barriers in Japan” program with the aim of expanding the work style options available to temporary staff members by helping them improve their AI and digital technology skills. The program places particular emphasis on helping participants to acquire the core literacy required to use generative AI effectively, and is designed to ensure that even members with limited previous experience in digital technologies can learn with confidence.

The program provides a structured introduction to the basic mechanisms and functions of Microsoft’s generative AI tool “Copilot,” helping participants deepen their understanding by guiding them through practical examples of how Copilot can be used in actual work and development environments. Participants who complete the course are also awarded a digital badge as proof of their skills, which helps enhance acknowledgement of their abilities both inside and outside the company. This online program is offered completely free of charge, allowing participants to learn at their own pace—at any time or place. Two courses are available—a basic course for beginners and an advanced course designed to enhance practical skills—providing learning opportunities suited to each participant’s level.

To date, approximately 15,000 staff have participated in the program. In addition to significantly boosting work efficiency, the program has also enhanced the evaluations and feedback participants receive from their workplaces. As changes in society and technology continue to accelerate, requiring workers to acquire new skills, we help our temporary staff members continue to grow and provide opportunities for them to excel by providing them with ongoing learning opportunities.

“People skills” refers to the ability to be attentive to the needs of those around you and enable work to proceed smoothly. As the use of AI continues to expand, work is becoming increasingly efficient and automated. At the same time, however, the value that only humans can provide, such as building trust relationships in the workplace and responding flexibly to changing circumstances, is growing. Particularly at client sites where temporary staff members work, there are many situations that require not just completing routine tasks but also making judgments based on the circumstances and collaborating with others. The ability to communicate with a range of stakeholders and taking other people’s situations into account when acting can have a significant impact on work quality and productivity. At PERSOL TEMPSTAFF, we have focused on these “people skills” as one key factor that enables temporary employees to receive positive evaluations from clients and thrive in their roles on an ongoing basis. As part of our efforts to support staff in the age of AI, we have launched an initiative to visualize the people skills that matter and help our staff develop these capabilities.

To objectively assess people skills, we developed a scale based on behavioral characteristics through joint research with Jikei University of Health Care Sciences. By combining self-assessments with feedback from workplaces, the scale makes it possible to assess the skills that individuals demonstrate in the workplace, rather than relying solely on their own perceptions. This provides a framework for evaluating behaviors and other attributes that have traditionally been difficult to codify, based on consistent criteria.

In fiscal 2025, PERSOL TEMPSTAFF conducted an initiative using the people skills scale to identify staff members with particular strength in people skills and help staff develop a greater self-awareness of their interactions with those around. Members whose assessment results met the criteria were certified in people skills, with approximately 200 staff awarded a People Skills Open Badge and provided with feedback on their assessment results. This has created a common framework through which staff members and the people in their workplaces can understand strengths that had previously tended to be assessed in qualitative terms, such as referring to someone as having “good character” or being “attentive to others.” The assessment results also provide staff with an opportunity to recognize their own behavioral tendencies and strengths, which will serve as a catalyst for improving the quality of their future interactions, helping support their growth. Analysis has indicated that staff members with strong people skills tend to receive higher evaluations from client companies and may also have higher reemployment rates. Going forward, we will study ways to utilize these findings to improve employment conditions and provide staff with further career support.

At PERSOL CROSS TECHNOLOGY, we conducted a pilot survey of our permanent employee engineers to study whether the assessment scale we developed could also be applied to engineering staff.
The results confirmed that the scale was also effective in assessing people skills of engineers, and we therefore plan to expand this assessment to our temporary engineering staff in the future.

We provide registered staff*1, temporary staff currently under assignment, and outsourcing staff*2 at PERSOL TEMPSTAFF, PERSOL CROSS TECHNOLOGY, and other companies with free e-learning programs. The specific contents of these programs are designed so that participants can learn at their own level, and range from basic knowledge of Office software such as Word, Excel, and PowerPoint, business etiquette, as well as knowledge of foreign languages, trade, and accounting through to career and employment support, information security, and financial literacy.

Each company also offers its own training programs for temporary staff who wish to acquire more specialized knowledge and learn a wider range of fields. PERSOL TEMPSTAFF offers more than 40 training programs and seminars that enable participants to acquire more specialized knowledge in areas such as RPA, CAD, and trade.

PERSOL CROSS TECHNOLOGY partners with outside specialist companies to provide more than 50 technical training programs aimed at improving development and infrastructure knowledge.

We also provide temporary staff with financial support to obtain specific qualifications that enable them to increase their market value by acquiring skills that are in high demand among clients.
Support for obtaining qualifications is rarely offered at other companies, and our temporary staff have commented that the program is much appreciated.
In the fiscal year ended March 31, 2026, the number of staff who obtained qualifications through this system increased 42% from the previous fiscal year, while the number of employees who obtained company-designated certifications rose by 33%, with both programs showing a significant increase in users.

Additionally, from the fiscal year ended March 2024, we began offering a service called “Manabun Dasu” to support engineers' self-directed learning and skill development. This program reimburses staff for the cost of completing learning programs that are relevant to their work. Users have commented that the program has broadened their learning opportunities and provided an impetus for further study.

PERSOL BUSINESS PROCESS DESIGN has developed a system that enables outsourcing staff to pursue clear-cut career advancement paths by establishing (leadership and managerial) positions within teams, taking advantage of the operational characteristics of providing services as a team. Twice a year, we hold a 3-month training program for selected leader candidates, which combines classroom lectures with real-work application in the workplace to hone their project management knowledge and skills. In addition, we distribute information and offer open enrollment training programs to foster interest in leadership roles among a wider range of employees, helping to broaden their career options. These programs have had positive results, including staff who participated in the training furthering their careers by advancing to leadership roles.

*1 Staff who have registered but are not yet employed
*2 Staff engaged in contract work, regardless of employment type or occupation

PERSOL TEMPSTAFF offers a service called “funtable,” which enables even inexperienced workers to enter into an unlimited-term temporary staffing contract with PERSOL and earn a stable income, while maintaining the goal of finding employment at a client company. As workers continue to seek employment at a company, we provide training tailored to the challenges and goals of each individual, and conduct career-related interviews on a regular basis.

The service, which is unique to PERSOL, has been extremely positively received by temporary staff for the close-knit support PERSOL provides toward their goal of employment at a client company, and in the fiscal year ended March 31, 2026, it resulted in a 22% increase in the number of individuals finding employment over the previous fiscal year. Since the start of this initiative, the number of temporary staff finding employment has consistently increased. Workers hired through funtable have commented that the existence of a support system is reassuring, and that gaining experience from the ground up enabled them to get the job they wanted.