Support Enabling Staff to Work Steadily with a Peace of Mind

The values of temporary staff regarding work are changing due to the increasing prevalence of remote work as well as the need to balance work with childcare, nursing care, and study. There is a need to create an environment where temporary staff have the leeway choose the way they work to align with their individual work-life balance needs. It is also necessary to address the new challenges that accompany changes in work styles, such as mental health issues among remote workers.

We offer a range of options regarding working hours and workplaces to enable staff to work in a way aligns with their individual work-life balance needs, and we aim to realize employment that meets the desires of as many temporary staff as possible. We also support the mental and physical health of temporary workers so that they can continue to work with peace of mind after finding employment.

PERSOL TEMPSTAFF has established FlexibleCAREER, a system that enables employees to choose working hours that suit them––such as working 3 to 4 days a week, 5 to 7 hours a day––based on their desired income amount as well as the timing and length of employment.
The system has been positively received by temporary staff, and the number of workers using the system in the fiscal year ended March 31, 2025 increased 132% from the previous fiscal year. We have also launched FlexibleCAREER DIRECT, a system specializing in roles with shorter working hours for specialist administrative staff. This system has also been well-received by temporary staff, with many expressing their desire to utilize it.

At PERSOL CROSS TECHNOLOGY, paid leave is first granted on the date of hire*1 in principle, and this policy has received positive feedback from employees, with comments such as “My employer encourages employees to take time off, and I was able to use my personal leave immediately without it being treated as an absence from work.”

In addition, both PERSOL TEMPSTAFF and PERSOL CROSS TECHNOLOGY have introduced a half-day system in accordance with the 2020 revision to the Worker Dispatching Act.

*1 Certain conditions must be met for leave to be granted.

We also work to promote remote work. In the fiscal year ended March 31, 2025, 25.4% of temporary staff at PERSOL TEMPSTAFF and 57.7% of those at PERSOL CROSS TECHNOLOGY worked remotely at least one day per week.

Outsourcing staff* are also able to reduce their commuting burden by making use of a Job Share Center, where they can work in closer proximity to their home. A total of four such centers have been opened (as of March 2025) in the Kanto and Kansai regions, with the aim of providing employment opportunities for local residents while also serving as an everyday gathering place for members of the community. PERSOL CROSS TECHNOLOGY works to provide community-based employment support, establishing centers in Ibaraki Prefecture and Ishikawa Prefecture during the fiscal year ended March 2025.

*Staff engaged in contract work, regardless of employment type or occupation

PERSOL CROSS TECHNOLOGY has introduced KOKOROBO, an online healthcare service that checks the mental health of temporary staff and provides access to care as needed. PERSOL CROSS TECHNOLOGY also offers an online counseling service that allows temporary staff to discuss their day-to-day concerns, whether work-related or personal, with professionals such as clinical psychologists or licensed psychologists in a casual manner.

Additionally, PERSOL TEMPSTAFF will begin new partnerships with minacolor inc. and CALL DOCTOR Co., Ltd. from FY2025 to meet the demand for online medical consultations for chronic conditions in addition to acute illnesses. Through such initiatives, we will continue working to support the health and wellness of our temporary staff.

There are a variety of places to register and work styles that allow workers to find the employment they desire. However, while registration companies offer a wide range of services, we aim to make temporary staff want to continue working only through PERSOL.

To entice temporary staff to continue to choose PERSOL, we take measures to ensure that the time they are registered with us is enriching, including the time they spend outside of work, with the aim of making them satisfied with their employment through PERSOL.

PERSOL TEMPSTAFF selects temporary staff from all over Japan who embody our vision of ‘Work and Smile,’ and recognizes them by holding Staff Award ceremonies. Specifically, we hold online award ceremonies to introduce the award winners, stream congratulatory message videos, and provide opportunities for the winners to interact with each other. Some of the comments made by award-winning temporary staff include, “I am proud to be registered with PERSOL,” “I was touched by the warmth of the executive office,” and “Interacting with other staff was a great inspiration to me in my future work.”

Facilitators of the April 2025 Online Awards Ceremony

Participants at the April 2025 Online Awards Ceremony

In order to mitigate or eliminate the concerns that people have about working as they move through the different stages of their life, we hold online interactive events for mothers to provide a venue for temporary staff with children to share information and discuss their concerns. PERSOL is also involved in a number of unique initiatives, such as hosting cooking and yoga events* where staff can form bonds with each other while enjoying their shared hobbies and interests. We also issue invitations to Pacific League baseball games and Women Empowerment League football games so that staff can refresh themselves by enjoying leisure time with their families and friends.

In addition, as a way of making the lives of our temporary staff more enjoyable and fulfilling, we have established a Tempstaff branch at Minna Bank and are expanding the scope of our work support to encompass money-related needs, asset building, career support, daily living, and risk preparedness.

In response to growing interest in investment and asset management, in addition to holding seminars, we have begun providing specialized benefits and support services. This is an industry-first initiative that aims to support temporary staff in their asset-building efforts through the use of the PERSOL Group’s own shares.

*Contents implemented in fiscal year ended March 2023

It is necessary for us to provide all of our approximately 130,000 temporary staff working for a diverse array of companies throughout the country with safe and secure working environments, in compliance with laws and regulations.

In addition to working to mitigate employer-side employment risks such as long working hours and harassment, responding to revisions to the Worker Dispatching Act, and verifying the working conditions set forth in labor-management agreements, which are all prerequisites for ensuring fulfilling employment for all temporary staff, we also provide flawless, trouble-free personnel and labor management in regard to salary payments, social security procedures, and encouragement to take paid leave.

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