Our Group Vision, “Work and Smile” describes the society PERSOL wants to help create.
As a “Career Well-Being” Creation Company, we strive to expand opportunities for every individual, ensuring that all work leads to lives filled with happiness. We respect individuals, support diverse working styles, and provide tailored solutions to help people and organizations overcome challenges. Our mission is to assist customers in addressing their management, business, and workforce needs.
The PERSOL Group is committed to evolving into a Technology-driven HR service company by leveraging AI to enhance our solutions.
We recognize the responsibility that comes with integrating AI into our services. That’s why we have established this policy—to ensure AI is used ethically, responsibly, and effectively for the benefit of all who rely on AI systems and applications we develop or obtain from third parties.
When using AI, it is based on the idea of a “human-centric approach,” and we responsibly determine what tasks should be done by humans and what can be entrusted to AI. In addition, we strive to respect and understand individual values that cannot be read by AI, such as each person's passion and beliefs, aiming to find diverse work and learning opportunities and to realize an inclusive society.
Through this policy, we are committed to providing services that exceed your expectations using AI and contributing to building a sustainable and equitable society.
１．Human-Centric
We aim to enhance our systems and services using AI to create an inclusive society, aligning with the PERSOL Group's ideal of creating “Career Well-being”. We will also respect individual dignity and autonomy and take care to ensure that AI is not used for illegal or inappropriate purposes or to the detriment of individuals.
２．Safety
We strive to design and develop AI that does not threaten the life, freedom, and dignity of individuals or the rights of stakeholders, etc., and utilize AI to augment human capabilities under human control. If a problem occurs, we are committed to establishing a system that can respond promptly.
３．Fairness
In the development, provision, and use of AI-based services, we will pay attention to bias and use reasonable efforts to ensure that AI output does not create discriminatory or unjust impacts across different demographic lines (e.g. race, sex, etc) and the human decisions based on it. To achieve this, we will foster dialogue with stakeholders from diverse backgrounds, cultures, and fields to recognize and address unintentional biases. If any unintentional biases cannot be reasonably eliminated, we will determine whether they are acceptable from the perspective of respecting diverse cultures and human rights.
４．Privacy protection
In the use of AI, we respect privacy and confidentiality and protect the information entrusted to us. For privacy respect and protection, we will follow the Personal Data Policy, which is separately stipulated. F or the handling of personal information, we will follow the Privacy Policy, which is separately stipulated.
５．Ensuring security
We are committed to ensuring security in the use of AI and will take reasonable measures to prevent unintended changes or interruptions due to external attacks or unauthorized operations. Information security measures shall be in accordance with the Information Security Basic Policy, which is separately stipulated.
６．Transparency
To the extent legally permissible, we will provide AI users and relevant stakeholders with information about the adopted AI model and the data used. In addition, we will promote the development of a system that can identify and correct errors or incidents in AI output.
７．Accountability
We will clarify responsibilities among stakeholders involved in the development, provision, and use of AI, and seek to explain and document them in an easy-to-understand manner. In addition, we fulfill accountability to stakeholders in case of errors or accidents in AI output.
8．Education / Literacy
We will strive to educate internal and external stakeholders involved in the development, provision, and use of AI, including customers, to acquire AI literacy. In addition we may consider reskilling employees and follow up with stakeholders to improve their literacy. This promotes the appropriate and ethical use of AI.
We will always seek the best way to utilize AI, considering advances in AI technology, social changes, latest research and developments, and dialogue with stakeholders, and will revise AI policy as appropriate.
Takao Wada
Representative Director, President and CEO
PERSOL HOLDINGS CO., LTD.
July 1st, 2025